Terms and Conditions
How we do things at The Big Feels Club
The Big Feels Club publish real content about mental health, made by people who’ve ‘been there’ too.
What does this mean?
It means our articles, newsletters, podcasts, events, courses, workshops and merchandise are made by people who’ve had their own experiences of dealing with what we call ‘big feelings’: emotional distress and related life challenges.
Here’s what it doesn’t mean.
We’re not mental health experts. We’re not life coaches. We’re not claiming to have a map or an answer about how to feel better. We simply offer some of what we’ve learned from our own experiences, things that have been useful in our own lives, in the hope that it might help you feel less alone as you walk your own path.
Because we are publishers not a mental health support service, we do not provide mental health advice or other health advice that is tailored to your personal situation. While we discuss potential approaches to mental health challenges, they should not be construed as mental health advice.
When we discuss questions from our audience members, our opinions should not be construed as advice and are not a substitute for advice from an independent mental health professional. To be clear: If you are uncertain as to what your needs are, you should seek independent advice before making decisions on mental health treatment.
Disclaimer
Aka The bits our lawyer advised us to include (please read this too!)
Information provided by The Big Feels Club is general in nature, and does not take into consideration your personal health, mental health or life situation. It is for educational purposes only and does not constitute mental health advice. Remember, there’s no ‘one size fits all’ approach to emotional wellbeing. Before making decisions about mental health treatment you should consider seeking independent advice that is tailored to your needs.
Paid membership
Paying members (‘card-carrying members’) of The Big Feels Club receive access to additional content, and ‘members only’ Zoom events. You have access to these features for the duration of your paid-for period.
Your subscription is recurring. This means you will be billed each month (if you choose the monthly subscription) or each year (if you choose the yearly subscription). You can cancel at any time, and if you cancel you retain full access to all content for the entire paid-for period. If your payment method is declined, you will lose access to the member features until payment is made.
You can ask for your money back up to 30 days after the transaction, and we’ll send it over, no questions asked. (Please note that you do need to request the refund, it won’t process automatically.)
If you can’t afford the membership fee but wish to access the member features, contact us to discuss the possibility of a pro rated member price.
The Services
If you apply to receive the Services from The Big Feels Club and The Big Feels Club agrees to supply the Services to you, you agree to pay any applicable fees to The Big Feels Club for the Services in accordance with the following terms and conditions (Terms & Conditions).
Application of Terms & Conditions
These Terms & Conditions apply to the agreement for you to subscribe for The Big Feels Club publishing and education services (the Services) and form a binding contract between you and The Big Feels Club. In addition to the Services, these Terms & Conditions also apply to any unpaid services or information available to you through The Big Feels Club’s website, email newsletter, social media or other forums.
Acceptance of Terms & Conditions
By subscribing to the Services or becoming a member of the Big Feels Club mailing list, social media community or other forums, you acknowledge and accept that your conduct evidences that you accept these Terms & Conditions as well as our Privacy Policy. By accessing the Services, you acknowledge you have read, understood and agree to be legally bound by the Terms & Conditions and to the collection and use of your personal information in accordance with our Privacy Policy.
If you do not agree to the terms and conditions, as amended from time to time, you are not permitted to use the Services or The Big Feels Club social media or other forums.
Your responsibility as a club member
The Big Feels Club includes interactive components where club members can hear from one another. This relies on club members to abide by our Group Culture, including our hard-and-fast Ground Rules. The long version is linked below, but the short (and blunt) version is:
Don’t judge or otherwise denigrate other people and / or their life choices
Don’t give unsolicited advice
Don’t be a dick -- i.e. don’t be mean, deliberately disrespectful, or deliberately disruptive
Don’t unload on everyone (or us, please) -- i.e. respect that the Big Feels Club meet ups and other forums are not spaces to share everything that’s going on for you right now, and that doing so can be overwhelming for other club members. It’s also overwhelming to us, your humble Big Feels Club stewards! So the ‘don’t unload’ rule also applies to your emails with us.
The full Group Culture and Ground Rules page can be read here.
If any person fails to comply with the Big Feels Club Group Culture and Ground Rules, we may attempt to contact them to address the issue. In some cases, we will terminate their membership immediately, where the breach of rules is considered by us to warrant immediate action. This reflects our commitment to protecting our interactive spaces for those who follow the carefully chosen Ground Rules.
The Big Feels Club, in its sole discretion, can withdraw any person’s access to the membership, or to any forum or social media without notice.
These rules were created based on feedback from our members, so we are always open to constructive feedback on how to make them even better. If you have a suggestion or issue with how our interactive spaces are running, please get in touch with us.
Not a crisis support service
The Big Feels Club provides people with the chance to hear from others with similar experiences of ‘big feelings’. Our members tell us this can help them feel more understood, and less alone, even when life is tough.
Please note however that we do not offer direct mental health support, and that the Big Feels Club is not a crisis support service. We simply don’t have the capacity to offer direct support or to respond to someone in crisis.
If you message us or post on one of our forums or social media pages, there’s no guarantee one of us will see your message. Likewise, our group meet ups are not therapy spaces – think of them as kind of live podcast with some interactive bits. We are not therapists, we are content creators. So our meet ups and other interactive spaces are not somewhere you can share something really tender like, for instance, that you’re thinking about suicide. The Big Feels Club is not equipped to handle this kind of disclosure, or to follow up with you afterward.
Instead, if you need to talk to someone about what’s going on for you, we strongly suggest you access a crisis support service or a peer support space specifically designed for discussing suicidal thoughts. This can be incredibly hard to do, especially if you’ve reached out to such a service before and had a poor experience. From our own experience we will simply say, please try again! We have a list of support options on our website <link>. These are supports or services we ourselves have found useful or have heard that others have found useful.
Privacy
We won’t ever give your email address to anyone else. We do not sell, rent or give away any visitor or member information that is collected from within the site.
The Big Feels Club collects personal information to conduct special offers, provide you with the Services and promote its services to potential users and potential funders. The Big Feels Club may, for an indefinite period unless otherwise advised, use the information for future Big Feels Club marketing, promotional, publicity, research and profiling purposes.
Read our full Privacy Policy here.
Cookies and Links
This website uses cookies. If you do not have cookies enabled in your web browser some functions of the site may not work as intended. Our websites and emails may contain links to websites not owned or operated by The Big Feels Club. We accept no liability for the availability or content on these sites.
Warning acknowledgement
You acknowledge that The Big Feels Club has given you sufficient warning that any information or opinions given by The Big Feels Club through the Services, email newsletter, social media or other forums is information or opinion only and does not consider your objectives, personal mental health situation or needs.
You also acknowledge that The Big Feels Club has not considered whether the information and opinions are suitable for your unique needs and circumstances and you need to consider your personal objectives, mental health situation and future requirements.
The Services may include information on how certain mental health treatments or strategies have helped or not helped other people. It is important to note that how well a mental health treatment or strategy works for one person is not indicative of how it might work for you.
The information provided as part of the services may indicate the present views of content creators at The Big Feels Club, however, these views may change without notice and you acknowledge that you must seek advice before acting upon any recommendation and make your own enquiries before any decision to try or cease trying any mental health treatment or strategy.
Limitation of liability
You acknowledge that The Big Feels Club will not be liable to you or anyone else for any liability, claim, direct or indirect loss or lost opportunity or any other detriment suffered because of or in connection with your use, or reliance upon:
the information or advice provided as part of the services or any other information accessed in connection with the Services or The Big Feels Club’s email newsletter, social media, or other forums;
your use, or reliance upon, the information in any external website, including a website which is referred to by a hyperlink from the Service;
you making a decision on trying or discontinuing a mental health treatment or strategy;
the failure of any mental health treatment or strategy to meet your expectations;
any failure of The Big Feels Club’s systems, including information technology and business systems;
any advice, recommendations, representations or statements made by The Big Feels Club or any other party in connection with the Services, The Big Feels Club’s email newsletter, social media or other forums which you relied upon; and
any services provided by, or representations or statements or opinions by a third-party, whether the third-party was recommended by The Big Feels Club.
Warrantees and acknowledgements
You acknowledge and agree that:
the Services will not operate on a continuous basis, and may be unavailable from time to time including for maintenance purposes;
The Big Feels Club reserves the right to alter, amend or cease the operation of the Services at its discretion without any notice;
information and materials in the Services may contain inaccuracies and errors and we expressly exclude liability for any inaccuracies or errors;
the Services are designed to inform and educate and The Big Feels Club does not intend the Services to influence your decision about mental health treatment;
if The Big Feels Club provides you with information and opinions, this has been prepared purely for educational purposes without considering your objectives, personal mental health, life situation or needs;
you should consider whether the information and opinions are suitable for you considering your personal objectives, mental health, life situation and future requirements and seek qualified, independent advice before making decisions;
if you provide The Big Feels Club with information about your objectives, mental health, life situation or future requirements, The Big Feels Club will not take them into account when giving information and opinions and so such information and opinions is prepared purely for education purposes;
you should seek advice from a suitably qualified adviser before making any decisions about mental health treatment;
The Big Feels Club will not, at any time, assess whether a particular mental health treatment, strategy or other resource is suitable for you, your mental health needs or your personal circumstances;
The Big Feels Club does not make promises or provide guarantees about the efficacy of mental health treatments, strategies, or resources referred to or named in the Services, on The Big Feels Club’s email newsletter, social media or other forums;
The Big Feels Club is not qualified to provide, and will not provide you with, mental health treatment or advice, and any advice provided by The Big Feels Club is not intended to and does not constitute mental health advice;
you must independently assess the quality and adequacy of any third-party referred to by The Big Feels Club in the Services, email newsletter, social media or other forums;
all referrals to third-parties in the Services, email newsletter, social media or other forums do not constitute representations as to the merits of the product or resource or the product or resource provider or an endorsement; and
the content on the Services, email newsletter, social media and other forums have not been prepared for use by persons in any jurisdiction where it is unlawful to provide these. The laws of other jurisdictions may restrict the Services, email newsletter, social media and other forums so all contracts for the services may only be created in Australia and by subscribing for services you acknowledge that the contract is created in Australia.
You represent and warrant to us that you:
will be solely responsible for all your activities by accessing and using the Services;
have the legal capacity to enter these terms and conditions;
will keep all passwords, account names, and log in identifiers required to access the Services secure and confidential and if you become aware of unauthorised use you will change your password immediately and report it to The Big Feels Club;
will not use the Services in any way that causes, or is likely to cause, the Services or access to them to be interrupted, damaged or impaired in any way;
will not use any part of the Services that you are not authorised to use or devise ways to circumvent security to access the Services;
will not use or attempt to use the Services for any unlawful, criminal or negligent purposes – this includes, but is not limited to, breaking passwords, social engineering, denial-of-service attacks, harmful and malicious destruction of data, infringing the intellectual property rights of any person, and spreading computer viruses and invading privacy;
and if signing up to the Big Feels Club ‘card-carrying membership’ are over the age of 18.
Indemnity
You agree to indemnify and keep The Big Feels Club indemnified against any loss, damage, liability or cost incurred by you in connection with any breach of these terms and conditions or any other legal obligation by you or your use of or conduct of the Services, email newsletter, or social media.
Forums, social media, and meet ups
These terms and conditions also apply to the use of any social media and forums (including our meet ups, whether online or in-person, and including the chat function in video calls) accessed in conjunction with the Services. You acknowledge and agree that:
The Big Feels Club does not endorse the accuracy or authenticity of any posts made by other people on any forums or social media; posts are not made by The Big Feels Club unless noted;
The Big Feels Club moderates the Forums and in its sole discretion may require posts to be approved before publication, and/or publish, not publish, modify and/or delete any posts, without notice;
The Big Feels Club, in its sole discretion, can withdraw any person’s access to a forum or social media without notice;
You cannot offer for sale or advertise any products, services, charities or any other matters in posts on a forum or social media; posts in a forum or social media may not be genuine or accurate; and information about a post may be made available to other parties (including government regulators) at The Big Feels Club’s discretion and that other party may act on the post.
You represent and warrant to us that you:
are responsible for any post which you make on a forum or social media;
will not engage in misleading conduct (whether by statement or omission) on a forum or social media; and
will not make a post on a forum or social media which breaches any law, these terms or constitutes defamation.
Personal use only
The Services are only for your personal use, unless otherwise agreed in writing. You must not share access to the Services with other people or redistribute the content of the Services by any means, unless the content shared is freely available, i.e. not behind the member pay wall.
Agreement not to reproduce content
Unless otherwise provided by these terms and conditions, you agree not to alter, reproduce, adapt, distribute, display, publish, reverse engineer or translate the content contained in the Services or otherwise attempt to create material that is derived from the content of the Services. Upon expiration or termination of the Services, this licence terminates and you agree to immediately cease all use of the Services.
General
The Terms & Conditions, your use of the Services, social media and forums and any dispute arising out of these is governed by and construed in accordance with all applicable laws in force in the State of Victoria, Australia from time to time and the parties submit to the non-exclusive jurisdiction of the courts of the State of Victoria.
Last updated 08/12/21